I would say, This post is an extension to Neil’s USD – Notifications post (link). I want to use it with one another kind-of real world scenario. Let’s say being a Call center Manager, you want to display an important message – “XYZ application processing...
Using Notifications in USD 2.2
Filed Under:
Action calls,
Custom events,
Notifications,
Options,
Pop up message,
Replacement parameters,
SessionNew,
USD,
USD 2.2,
User Settings
on
12.30.2016
Srikanth

Javascript in “Conditions” of Action calls & WNR

One who have got some exposure on USD, would have definitely observed the big “Condition” box in Action Calls & Window navigation rules (and may be any other entities as well which I haven’t observed so far) where we can mention condition expression...
Load Tabs based on Replacement Parameters
Filed Under:
BrowserDocumentComplete,
Replacement Paramters,
Unified Service Desk,
USD,
USD 2.0
on
12.26.2016
Srikanth

Recently was trying to answer a community query where the user needs to open a standard LOB Application by passing some parameters from the Contact tab.
Yes, that's a pretty standard requirement in many of the USD projects and majority of the times...
The Case Manager : How many times you can Open the same case ? Nahh…Not more than once !!
Filed Under:
Case Manager,
Duplicate case,
Multiple cases,
Step by step,
Unified Service Desk,
USD,
USD 2.0
on
12.16.2016
Srikanth

One of the problems I faced in previous projects is, An agent is able to open the same case multiple times in the same session (wantedly/unwantedly), at later stages it creates lot of confusion. Recently I found couple of questions on MSDN forums as...
Stop session close incase of Unsaved changes in the entity record.
Filed Under:
Display alert,
runxrmcommand,
session close,
Session Close Requested,
SessionCloseRequested,
Stop session,
Unified Service Desk,
unsaved changes,
USD,
USD 2.0
on
12.14.2016
Srikanth

It's been pretty long since I touched my blog. It's all the new role I took up and crazy work life. Anyways, with the inspiration stolen from Mr. Parkhurst the MVP, the USD "geek" - I will try to be in touch with my readers as much as possible through...